FAQ

 “How long does it take to create a bespoke product?”
Since all of our products are bespoke and made-to-order, it typically takes 2-3 days to create each item. We believe in delivering personalized perfection, and this time allows us to ensure that your product is crafted with the utmost care and attention.

“Can I personalize my candle?”
Absolutely! We love adding a personal touch to our creations. Whether you want to add a special message, commemorate a date, or include custom artwork, we're here to bring your vision to life. Simply select the personalization option when placing your order, and let us know the details during checkout.

“How do I place an order?”
Placing an order with Canary is easy! Simply browse our collection of candles and personalized creations, select your preferred items, and proceed to checkout. During the checkout process, you'll have the opportunity to provide any personalization details for your order.

 “What if I have a question or need assistance?”
We're here to help! If you have any questions about our products, the ordering process, or anything else, don't hesitate to reach out to our friendly customer service team. You can contact us email at canarycandle.shop@gmail.com, and we'll be happy to assist you.

 "Do they offer free shipping?"
Free shipping is available on order $99+ shipping within the continental US. For all other orders, we deliver with fixed prices.

 "What if my item was received damaged?"
Send a photo of the defective product with a description of the defect and we will replace it free of charge.  "What is the CanaryCandle product guarantee?"
Every candle is backed by our 100% Quality Guarantee. If it’s not perfect, we’ll make it right—because excellence is our baseline.